If a customer asked for a refund that's not allowed by Course Hero policy, how would you balance addressing their request while sticking to company rules?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Problem Solving question

Problem Solving questions are designed to test your analytical abilities and how you approach complex tasks. Demonstrate your logical thinking and creativity in crafting solutions to challenging issues.

Here's a Hint

Demonstrate your customer service skills by explaining how you'd empathetically acknowledge the customer's concerns while explaining policy limitations and offering alternative solutions.